000 00369nam a2200145Ia 4500
005 20241122224202.0
008 241122s9999||||xx |||||||||||||| ||und||
041 _aEnglish
082 _a658.812
_bNAR
100 _aNargundkar, Rajendra
245 0 _aManaging customer relationships in services industries
260 _bExcel Books
_c2005
300 _a266p.
942 _cBK
999 _c664
_d664