000			00344nam a2200145Ia 4500
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008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.812 _bRAM
100			_aRamana, V Venkata
245		0	_aCustomer relationship management
260			_bExcel Books _c2003
300			_a368p.
942			_cBK
999			_c640 _d640