000 00339nam a2200145Ia 4500
005 20241122224406.0
008 241122s9999||||xx |||||||||||||| ||und||
041 _aEnglish
082 _a658.812
_bSHA
100 _aShainesh, G.
245 0 _aCustomer Relationship Management
260 _bmacmillan
_c2010
300 _ap.198
942 _cBK
999 _c4539
_d4539