000			00343nam a2200145Ia 4500
005			20241122224406.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.812 _bSHA
100			_aShainesh, G.
245		0	_aCustomer Relationship Management
260			_bMacmillan _c2006
300			_axii,198p.
942			_cBK
999			_c4536 _d4536