000			00339nam a2200145Ia 4500
005			20241122224346.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.812 _bZIK
100			_aZikmund, William
245		0	_aCustomer Relationship Management
260			_bWiley _c2005
300			_a179p.
942			_cBK
999			_c3981 _d3981