000			00352nam a2200145Ia 4500
005			20241122224319.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.812 _bROB-C
100			_aRoberts-phelps, Graham
245		0	_aCustomer relationship management
260			_bViva Books _c2008
300			_a230p.
942			_cBK
999			_c3149 _d3149