000 00359nam a2200145Ia 4500
005 20241122224305.0
008 241122s9999||||xx |||||||||||||| ||und||
041 _aEnglish
082 _a658.8342
_bSCH
100 _aAllen, Derek R
245 0 _aConsumer satisfaction research management
260 _bPearson education
_c2005
300 _a248p.
942 _cBK
999 _c2699
_d2699