000			00333nam a2200145Ia 4500
005			20241122224302.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.812 _bSHE-C
100			_aSeth, Rakesh
245		0	_aCreating customer delight
260			_bResponse _c2005
300			_a154p.
942			_cBK
999			_c2605 _d2605