000			00295nam a2200133Ia 4500
005			20241122224247.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_bCHA
245		0	_aEffective CRM
260			_bICFAI University Press _c2004
300			_a176p.
942			_cBK
999			_c2117 _d2117