000			00299nam a2200133Ia 4500
005			20241122224245.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_bPRA
245		0	_aUnderstanding CRM
260			_bICFAI University Press _c2005
300			_a249p.
942			_cBK
999			_c2043 _d2043