000			00297nam a2200133Ia 4500
005			20241122224243.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_bSAR
245		0	_aService quality
260			_bICFAI University Press _c2006
300			_a264p.
942			_cBK
999			_c1988 _d1988