000			00369nam a2200145Ia 4500
005			20241122224238.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.812 _bKUM-I
100			_aShanthi, N M
245		0	_aImplementation of CRM in services
260			_bICFAI Centre for Management Research _c2006
300			_a170p.
942			_cBK
999			_c1819 _d1819