000 00307nam a2200121Ia 4500
005 20241221143424.0
008 241221s9999||||xx |||||||||||||| ||und||
041 _aEnglish
100 _aAjit Rao
245 4 _aThe Little books of Big Cusmtomer Satisfaction Measurement
260 _bSage
_c2012
942 _cBK
999 _c13388
_d13388