000 00296nam a2200121Ia 4500
005 20241221143424.0
008 241221s9999||||xx |||||||||||||| ||und||
041 _aEnglish
100 _aJeffery Gitomer
245 0 _aCustomer Satisfaction is Worthless
260 _bBard Press
_c1998
942 _cBK
999 _c13377
_d13377