000			00326nam a2200145Ia 4500
005			20241123111831.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.802 _bZEI
100			_aZeithaml, Valarie A
245		0	_aService marketing
260			_bTMH _c2005
300			_a668p
942			_cBK
999			_c11716 _d11716