000			00338nam a2200133Ia 4500
005			20241123111759.0
008			241122s9999||||xx |||||||||||||| ||und||
041			_aEnglish
082			_a658.812 _bSTO-H
245		0	_aHandbook of customer relationship marketing
260			_bCrest Publishing house _c2004
300			_a228p.
942			_cBK
999			_c10625 _d10625