00302nam a2200121Ia 450000500170000000800410001704100120005808200080007010000190007824500400009726000350013730000080017220241221143423.0241221s9999||||xx |||||||||||||| ||und||  aEnglish  bAHL  aAhluwalia, j.S 0aQuality for business transformation  bInstitute of directors, c1999  a599