00297nam a2200121Ia 450000500170000000800410001704100120005808200170007010000200008724500420010726000180014930000080016720241221143422.0241221s9999||||xx |||||||||||||| ||und||  aEnglish  a658.562bEVA  aEvans, James R. 4aThe management and control of quality  bThomsonc2005  a760