00282nam a2200109Ia 450000500170000000800410001704100120005808200170007024500550008726000210014230000090016320241123111746.0241122s9999||||xx |||||||||||||| ||und||  aEnglish  a658.812bMCK 0aInformation masters : Secrets of the customer race  bJohn Wileyc1999  a287p