00276nam a2200109Ia 450000500170000000800410001704100120005808200150007024500370008526000350012230000090015720241123111742.0241122s9999||||xx |||||||||||||| ||und||  aEnglish  a658.8bPAL 0aPrinciples of services marketing  bMcGraw-Hill Book Companyc1994  a344p